Refund & Cancellation Policy

This policy explains how billing, cancellation, and refunds work for DMSet AI subscriptions.

All sales are final

Subscription payments are non-refundable. We do not provide refunds or credits for partial billing periods, unused time, unused message or scan allowances, or for periods after you stop using the Service.

Monthly and annual plans

This policy applies to both monthly and annual plans. Annual subscriptions are charged upfront for the full year and are non-refundable, except where non-waivable law requires otherwise (see Exceptions below). Canceling an annual plan stops next year's renewal but does not refund the current year, which remains active until the end of the paid period.

Cancel anytime

You can cancel your subscription at any time from your billing settings. When you cancel:

• Your subscription stops renewing, so you are not charged again.
• Your access and your bot remain active until the end of the billing period you have already paid for.
• At the end of that period, your account reverts to an inactive state and live messaging stops.

Add-ons

Any one-time add-ons (such as additional message packs) are also non-refundable once purchased.

Chargebacks

If you have a billing issue, please contact support to resolve it before disputing a charge with your bank or card provider. Abusive or fraudulent chargebacks may result in termination of your account.

Exceptions

Nothing in this policy limits rights you may have under applicable consumer-protection law that cannot be waived. Where such a right applies, we will honor it.

How to cancel

Open Billing in your dashboard and use "Manage subscription" to cancel. If you need help, contact dmsetai1@gmail.com.