Terms of Service

These Terms of Service ("Terms") govern your use of the DMSet AI platform (the "Service") provided by HRK Media Khan. By creating an account or using the Service, you agree to these Terms.

The Service

DMSet AI is software that automates Instagram direct-message conversations: it replies to inbound DMs, qualifies leads, and books calls on your behalf using AI and your connected accounts. The Service is provided on a subscription basis.

Your account

You must provide accurate information, keep your credentials secure, and be at least 18 and authorized to bind any business you represent. You are responsible for activity under your account.

Your responsibilities and platform compliance

• You are solely responsible for ensuring your use of the Service complies with all applicable laws and with the terms of any third-party platform you connect, including the Meta / Instagram Platform Terms and ManyChat's terms.
• This includes any legal or platform requirement to disclose automated or AI-generated messaging (for example, bot-disclosure laws). You acknowledge that any feature which reduces or suppresses AI disclosure may violate such laws or platform terms, and you assume all risk and liability for enabling and using it.
• You will not use the Service for spam, harassment, deceptive, unlawful, or abusive messaging, or to contact people without a lawful basis.
• You are responsible for the content your bot is configured to send and for the accuracy of your offers and claims.

You own and control your bot

You create, configure, train, and control your bot, including its persona, instructions, offers, and every message it is set up to send. The Service is a tool that runs the bot you build. As between you and HRK Media Khan, you own your bot's configuration and are solely responsible for everything your bot says and does, including any automated message it sends to your leads, clients, coached businesses, or other third parties, and any consequence of those messages. HRK Media Khan does not write, review, or approve your bot's messages.

Third-party platforms

The Service relies on third-party platforms (Instagram/Meta, ManyChat, Calendly, and others) that you connect with your own accounts and keys. We do not control those platforms and are not responsible for their availability, policies, rate limits, or enforcement actions (including suspension or banning of your accounts). Your use of them is governed by their terms.

Billing, renewal, and cancellation

• Paid subscriptions renew automatically each billing period (monthly or annual) until canceled.
• You may cancel anytime from your billing settings. Cancellation stops future renewals; your access continues until the end of the current paid period.
• For annual plans, we will send a renewal reminder before the annual charge where required by law. By subscribing, you authorize us to charge your payment method on a recurring basis at the then-current price until you cancel.
• All payments are final and non-refundable. See our Refund Policy.
• Plans include monthly usage allowances; we may offer paid add-ons to extend them. Prices may change with prior notice.

Communications and email

By creating an account or subscribing, you agree that we may contact you by email at the address on your account. There are two kinds of email and they are governed differently.

• Service emails. These are part of the Service itself: receipts and invoices, failed or declined payments, renewal reminders, plan and cancellation confirmations, security and account notices, support ticket replies, usage and limit warnings, and alerts when your bot stops replying or a connected account disconnects. You cannot opt out of account and billing emails while you hold an account, because they are how you keep control of your subscription and your money. The remaining service emails can each be switched off in your notification settings.
• Marketing emails. You also agree that we may email you about DMSet AI features, guides, offers and related products. Every marketing email carries a one-click unsubscribe, and you can turn marketing off at any time in your notification settings or from the link in the footer of any email we send. Opting out of marketing does not affect your subscription and does not stop service emails.

Whatever your settings say, we may still email you where the law requires it, for example a security incident notice or a change to these Terms.

Your preferences live at Settings, then Notifications, and every email we send links to the same place. We do not sell or rent your email address, and we do not send third-party advertising to it.

Intellectual property

We retain all rights in the Service. You retain rights in your content and configuration. You grant us a limited license to process your content solely to operate the Service for you.

Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind. We do not guarantee any particular results, number of bookings, deliverability of messages, or uninterrupted operation. AI-generated output may contain errors; you are responsible for reviewing how your bot behaves.

To the fullest extent permitted by law, HRK Media Khan is not responsible for, and disclaims all liability for, any loss, harm, or damage that your bot or its automated messages may cause to your business, your coaches, your clients, your leads, or any other third party. This includes lost revenue, reputational harm, missed or mishandled conversations, off-brand or inaccurate statements, and messages sent in error. You assume that risk in full.

No professional advice

The Service and the messages your bot sends do not provide financial, investment, legal, medical, health, or other professional advice. You and your coaches are solely responsible for the accuracy and compliance of your own offers and claims, and for how your bot presents them. End users should not rely on messages from your bot as professional advice.

Data processing

For the personal data of your end users and leads, you are the data controller and HRK Media Khan acts as a processor handling that data on your instructions to operate the Service for you. You are responsible for having a lawful basis to process and message those individuals and for providing any notices required by law. A separate data processing agreement is available on request at dmsetai1@gmail.com.

Limitation of liability

To the maximum extent permitted by law, HRK Media Khan will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or account access (including platform bans). Our total liability for any claim is limited to the amounts you paid for the Service in the three months before the claim.

Indemnification

You agree to indemnify and hold HRK Media Khan harmless from any claim, loss, or expense (including reasonable legal fees) arising out of your use of the Service, your content, the messages your bot sends, or your violation of these Terms, applicable law, or third-party platform terms. This includes any claim brought by your leads, clients, coached businesses, or other third parties relating to messages your bot sent or to how you configured or used the Service.

Termination

You may stop using the Service at any time. We may suspend or terminate access for violation of these Terms or to comply with law or platform requirements.

Governing law

These Terms are governed by the laws of Norway, without regard to conflict-of-laws rules.

Changes

We may update these Terms; material changes will be posted here with an updated date. Continued use after changes means you accept them.

Contact

dmsetai1@gmail.com